In essence, hotels are places to unwind or rest. But why is sleeping or staying in hotels more relaxing than doing the same at home?
The hotel industry provides more than just a comfy bed and spas as amenities – they also ensure guests have a wonderful experience during their stay.
How do they do it?
In this article, Hailey Toch discusses strategies that hotels develop for an optimized guest experience.
Hotel Booking Made Easy
These days, people rely on their computers and smartphones to browse hotels. Therefore, hotels create social media platforms and websites for potential guests to find them, browse their amenities, and see their booking prices.
But how do hotels enhance the guest experience in person?
Cleanliness Comes First
Perhaps the most basic preference that guests seek is the hotel’s cleanliness. Since the COVID-19 pandemic impacted the hospitality industry negatively, most hotels changed how they sanitize their establishments. Furthermore, to ensure the hotel doesn’t pose a health hazard, they:
- Allow contactless payment.
- Digitized keys.
- Invest in robot butlers.
Curious to see what robot butlers look like? Check out this Forbes article to find out.
However, only a few hotels have robot butlers for now. Therefore, in most cases, the staff are the ones accommodating guests.
The Hospitality Industry’s Hospitable Individuals
Hotel guests come from all walks of life – there will be tourists who barely speak the language, a hard-working businessman who’s very tired and jetlagged, or a family with children ranging from toddler to pre-teen.
The variety of people checking in will have different wants and demands. Therefore, hotel staff must cater to them and try to meet all the guests’ needs.
But – the hotel staff will do all these politely and graciously, ensuring the guests can call or come to them any time they need help.
Moreover, the hotel staff can be a tourist or vacationer’s go-to person when they have questions about the town or city.
Improving the Itinerary
Chances are, hotel guests live far from the hotel and are unfamiliar with the area.
But who are the nearest and most trustworthy locals that they can ask?
The hotel staff.
Besides accommodating the guests, the hotel staff also have insider knowledge that can help guests experience the city better – they know the best place to get coffee, which hole-in-the-wall restaurant is worth going to, and which areas have the best nightlife.
And once they go back to their hotel room, guests will most likely watch Netflix or post their recent photos on Instagram.
High-Speed Internet Connection
The internet is no longer a luxury but a necessity. However, if hotels can’t provide that to their guests, they’ll probably enjoy their stay less.
That’s why most hotels offer free Wi-Fi. But to enhance the guest experience further, they often place Wi-Fi QR codes or passwords where guests can see it easily when they enter the room.
No more going back to the lobby or calling them to ask for the password.
With these conveniences inside and outside the hotel room, hotels guarantee the guests check in and out satisfied with their hotel stay.
Conclusion
From contactless payment to free Wi-Fi connection, the hospitality industry provides more than just a hotel to stay and sleep in – they also offer convenience and satisfaction through enhanced guest experience.
Lastly, hotel staff do the best they can to keep the guests happy with their stay. Therefore, make sure to thank them sincerely when booking a hotel.